Terms & Conditions
PAYMENTS & POSTAGE
A minimum of 50% payment is required on commencement of the commission followed by the final 50% after clarification of final image. Outstanding balances are to be paid upon completion of the piece, before the item is mailed out. Each piece may be subject to postage and packaging charges (unless otherwise stated) which covers any loss or damages in transit.
UK Deliveries
Postage is free for unframed portraits inside the UK. Each portrait is sent out on a 24 hour special delivery (no deliveries on Sundays) which are posted out Monday - Thursday. If you require a Saturday delivery (Friday postage), there will be an excess charge to pay which will be priced on size & weight of package. Ask for a quote if you require this.
International Deliveries
Outside the UK, deliveries tend to take between 5 - 7 working days. Postage is free for most unframed portraits outside of the UK (depending on size). If you wish to receive your portrait much quicker, let me know and I will get a quote for you.
Once the the artwork is complete, it will be securely packaged, and sent out using a reputable delivery firm. A reference number will be provided so you can check on the progress of your parcel, particularly if you are outside the UK or there may be delays. On delivery day, please check that there is no damage to your parcel before you sign for it. Let me know that your portrait got home safely, and do provide feedback on the service or a testimonial about your portrait, which will be added to your progress page.
UK Deliveries
Postage is free for unframed portraits inside the UK. Each portrait is sent out on a 24 hour special delivery (no deliveries on Sundays) which are posted out Monday - Thursday. If you require a Saturday delivery (Friday postage), there will be an excess charge to pay which will be priced on size & weight of package. Ask for a quote if you require this.
International Deliveries
Outside the UK, deliveries tend to take between 5 - 7 working days. Postage is free for most unframed portraits outside of the UK (depending on size). If you wish to receive your portrait much quicker, let me know and I will get a quote for you.
Once the the artwork is complete, it will be securely packaged, and sent out using a reputable delivery firm. A reference number will be provided so you can check on the progress of your parcel, particularly if you are outside the UK or there may be delays. On delivery day, please check that there is no damage to your parcel before you sign for it. Let me know that your portrait got home safely, and do provide feedback on the service or a testimonial about your portrait, which will be added to your progress page.
ACCEPTED PAYMENTS & PAYMENT PLANS
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BANK TRANSFER (UK Only)
A bank transfer is a quick and easy way of making payments for your portrait. Bank details & a reference number will be supplied so you can input this alongside your payment, allowing me to keep a track of payments. Payment is required before postage or collection of your portrait and an Email will be sent out as clarification of the payment as soon as it has been received in my bank. Please ensure you double check the bank details you input, and that they are correct before making the payment. |
PAYPAL
The safe and easy option for payments worldwide. You do not need to have an account to use PayPal as I will send an invoice directly to your preferred Email address. No card details are sent directly to me. The link in the Email will take you to the online invoice. You can then input your card details to make your payment. No card details are sent to me and the website is encrypted, so, safe to use. This payment option is available for UK and international orders. |
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CHEQUES
I do currently accept cheques - cheques should be made out to: Karen M Berisford Please note that any payments made for final balances need to be received a minimum of 10 days before the portrait is posted out to you or collection day to allow the cheque time to clear. Longer may be required during holiday periods. UK Only. |
CASH IN PERSON
If you are collecting your completed portrait directly from me, you can opt to pay the final payment on the day of collection. Please ensure you get in touch prior to collection and arrange a suitable collection date. Only UK notes/coins are accepted and an invoice will be supplied with your portrait. |
PAYMENT PLAN
If you wish to spread payments over a period of time, you can opt for this payment plan. You can spread the cost of your portrait up to a maximum of 12 months without incurring no additional charges. Payments can be made via Cheque, Bank Transfer or Paypal. The portrait will begin upon receipt of the 50% deposit. The portrait is delivered after receipt of the final payment. Here's how it works:
Example 1:
12" x 12" acrylic painting (3mm) with tonal background (includes postage) = £320.00
Paid over 5 months @ £64.00 a month
Example 2:
8" x 10" coloured pencil portrait with no background or frame = £230.00 Payment over 12 months @ £19.16 a month
You can pay the same amount each month, or pay a little extra if you prefer to pay it off much quicker. Direct Debits are not available.
An Email or invoice (for Paypal payments) will be sent to you before or on the date the payment is due.
When the portrait is complete, the final payment can be made. You will receive an Email and between us we can organise a suitable delivery date. If in the UK and wish to collect from the studio, we can arrange a suitable date. This option is available for both UK and international orders. UK customers can make payments via Bank transfer or Paypal, international customers can make payments via Paypal only.
If you wish to spread payments over a period of time, you can opt for this payment plan. You can spread the cost of your portrait up to a maximum of 12 months without incurring no additional charges. Payments can be made via Cheque, Bank Transfer or Paypal. The portrait will begin upon receipt of the 50% deposit. The portrait is delivered after receipt of the final payment. Here's how it works:
Example 1:
12" x 12" acrylic painting (3mm) with tonal background (includes postage) = £320.00
Paid over 5 months @ £64.00 a month
Example 2:
8" x 10" coloured pencil portrait with no background or frame = £230.00 Payment over 12 months @ £19.16 a month
You can pay the same amount each month, or pay a little extra if you prefer to pay it off much quicker. Direct Debits are not available.
An Email or invoice (for Paypal payments) will be sent to you before or on the date the payment is due.
When the portrait is complete, the final payment can be made. You will receive an Email and between us we can organise a suitable delivery date. If in the UK and wish to collect from the studio, we can arrange a suitable date. This option is available for both UK and international orders. UK customers can make payments via Bank transfer or Paypal, international customers can make payments via Paypal only.
IMPORTANT COPYRIGHT INFORMATION
ARTWORK COPYRIGHTKaren M Berisford retains the copyright of ALL artworks produced and these may be reproduced by the artist for advertising purposes only.
Any photographs you wish Karen to work from must have permission from the photographer, either professional or amateur, before commencement of the artwork. Should you choose any of Karen M Berisford's own photographs, the copyright of the original photograph and artwork remains with Karen M Berisford and must not be reproduced for your own monetary gains, however Karen M Berisford may choose to reproduce the artwork as prints for sale. All artworks produced by Karen M Berisford cannot be reproduced in any way without express permission from the artist. Prints of the artwork can be purchased from Karen if required. See the GICLEE PRINTS page. |
WEBSITE COPYRIGHTThis website and its content is copyright of Karen M Berisford © 2023. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
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DAMAGES TO PARCEL/ARTWORK
Should you receive your item damaged in any way, save your packaging and inform Karen M Berisford, providing as much photographic evidence of the damage to the artwork and the packaging as possible. The artwork should be sent back to Karen unless otherwise stated and a repair or replacement will be completed at no additional cost to yourselves. Details on return postage will be provided by Karen so please do not post it back without confirmation first.
FRAMED ARTWORK WITH GLASS
Glass in frames for framed artworks are NOT covered by any type of insurance with delivery companies and artworks are framed at the owners own risk (no framed coloured pencil portrait over 10" x 12" will be posted out due to possible damage) Any framed portrait will be packaged extremely well but incurs postal charges. Please ask for details if you wish your piece to be framed. Acrylics are NOT framed with glass.
OTHER POSTAL CHARGES
For UK deliveries: If you require a Saturday delivery, there will be an excess charge to pay which will be priced on size & weight of package. Postal charges are covered in the price of a commission for Monday - Friday deliveries only (received by the commissionee between Mon - Fri).
For overseas deliveries, there may be customs and excise charges - be aware of this as these charges can vary and payments are the responsibility of the receiver not the artist.
FRAMED ARTWORK WITH GLASS
Glass in frames for framed artworks are NOT covered by any type of insurance with delivery companies and artworks are framed at the owners own risk (no framed coloured pencil portrait over 10" x 12" will be posted out due to possible damage) Any framed portrait will be packaged extremely well but incurs postal charges. Please ask for details if you wish your piece to be framed. Acrylics are NOT framed with glass.
OTHER POSTAL CHARGES
For UK deliveries: If you require a Saturday delivery, there will be an excess charge to pay which will be priced on size & weight of package. Postal charges are covered in the price of a commission for Monday - Friday deliveries only (received by the commissionee between Mon - Fri).
For overseas deliveries, there may be customs and excise charges - be aware of this as these charges can vary and payments are the responsibility of the receiver not the artist.
REFUNDS POLICY
Each commission will need to be approved by yourself on completion. A final image will be posted on the individual's progress page OR a proof copy can be sent to you via E-mail before posting, if you prefer. If there are any problems or the artwork requires any changes, they must be stated BEFORE the item is posted out as once the piece is received by yourselves, postage costs to return the artwork back and forth to make further changes, will be your responsibility and costs will not be covered by Karen herself. The artwork will not be sent out until acceptance by the commissionee has been given.
If, on receipt of your commission, you no longer require the piece, you must return it to Karen in the original packaging it came. (return delivery charges will not be covered by Karen M Berisford) 70% of the payment will be retained by Karen M Berisford due to the time and effort put in and 30% of the payment (less original postage) will be refunded to you. This piece may be resold at the artists' descretion. If the piece can be resold, and dependant on the price it is sold for, you may receive up to 50% of the retained payment back.
If, on receipt of your commission, you no longer require the piece, you must return it to Karen in the original packaging it came. (return delivery charges will not be covered by Karen M Berisford) 70% of the payment will be retained by Karen M Berisford due to the time and effort put in and 30% of the payment (less original postage) will be refunded to you. This piece may be resold at the artists' descretion. If the piece can be resold, and dependant on the price it is sold for, you may receive up to 50% of the retained payment back.
PRIVACY POLICY
This privacy policy sets out how Karen M Berisford uses any information that you give when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Karen M Berisford may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2012.
What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies - A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Karen M Berisford may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 2012.
What we do with the information we gather We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security - We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies - A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at karenmberisfordart@gmail.com
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
