Terms & Services
Welcome to the Terms & Services page, where you can find all the essential information to guide you through the ordering process. To help you navigate this page with ease, I’ve highlighted the key points below providing an overview of what information you can find here:
- Payments: Terms & Methods
- How to Pay for Your Painting
- Deliveries and Delivery Restrictions (GDPR)
- Framing with Glass: Important Information
- Returns and Refund Policy
- Important Copyright Information
Payments: Terms and Methods
To purchase a painting, the balance must be settled before the artwork is dispatched. Please note that postage and packaging charges apply for framed portraits and delivery outside the UK (unless otherwise stated). These fees include coverage for any loss or damage during transit.
To purchase a painting, the balance must be settled before the artwork is dispatched. Please note that postage and packaging charges apply for framed portraits and delivery outside the UK (unless otherwise stated). These fees include coverage for any loss or damage during transit.
How to Pay for Your Portrait or Commission
Bank Transfer (UK Only) Bank transfer is a simple and reliable way to pay for your painting. I will provide my bank details and a reference number to use alongside your payment, helping me track it efficiently. Payment must be completed before your portrait is posted or collected. Once I’ve received the payment in my account, I will send you an email confirmation. Please double-check all bank details before completing the transfer to ensure accuracy.
Credit & Debit Cards via Paypal (No account needed)
This payment option is available for both UK and international orders. PayPal is one of the safest payment options for transactions worldwide, and you don't need to have a PayPal account to make your payment. The entire process is encrypted for added peace of mind, and your card information is never shared with me. I will send an invoice directly to your preferred email address, allowing you to safely input your card details via a secure online platform.
Cheques & Cash (UK Only) Cheques are also accepted and should be made payable to Karen M Berisford. For final balances, payments must be received at least 10 days prior to the portrait being posted or collected, allowing enough time for the cheque to clear. Please note that longer clearance times may apply during holiday periods. If you’re collecting your completed portrait in person, you can pay the final balance in cash on the collection day. Please contact me beforehand to arrange a convenient date and time. Only UK notes and coins are accepted. I will provide an invoice with your payment.
Deliveries & Delivery Restrictions (GPSR)
UK Deliveries:
Unframed portraits are delivered free of charge within the UK. Each portrait is sent via 24-hour Special Delivery (Monday to Thursday, excluding Sundays). If you require a next day weekend delivery (Saturdays only), an additional charge may apply, based on the size and weight of the package. If needed, please contact me for a quote.
International Deliveries:
For deliveries outside the UK, Framed and unframed portraits are shipped with a charge, depending on size. Delivery typically takes 5–7 working days. If you require expedited delivery, I am happy to provide a quote upon request. Please note that international customers are responsible for any additional charges that may arise, such as customs duties, taxes, or excise fees.
European Union & Northern Ireland Customers:
I deeply regret that I am currently unable to fulfil orders to the EU or Northern Ireland. This limitation is due to GSPR (General Product Safety Regulation), which require appointing a 'responsible person' to handle sales, a process that involves costs beyond my current resources. I sincerely apologise for any inconvenience this may cause and hope to revisit this restriction in the future.
Postage & Tracking Information:
The painting will be securely packaged and dispatched through a trusted delivery service. A tracking reference will be provided so you can monitor your parcel’s progress. For international deliveries or in case of delays, this tracking number will be particularly useful. Upon receiving your painting, please inspect the parcel for any damage before signing for it. It would be greatly appreciated to know that your portrait arrived safely and share feedback or a testimonial.
Framing with Glass: Important Information
Acrylic paintings, which are framed without glass, are carefully packaged to the highest standard to prevent damage. Any acrylic painting sold with a frame, or a specific frame was created, please note this service is completed in-house, and the packaging is intentionally large and sturdy to minimise risks during transit. However, please be aware that framing is offered at your own risk and incurs additional postal charges due to the extra size and weight of the package.
Acrylic paintings, which are framed without glass, are carefully packaged to the highest standard to prevent damage. Any acrylic painting sold with a frame, or a specific frame was created, please note this service is completed in-house, and the packaging is intentionally large and sturdy to minimise risks during transit. However, please be aware that framing is offered at your own risk and incurs additional postal charges due to the extra size and weight of the package.
Returns & Refund Policy
Returns
If your item arrives damaged, please keep all packaging and contact me as soon as possible. Provide photographic evidence of the damage to both the artwork and the packaging. In most cases, the artwork should be returned to me for a repair or replacement at no additional cost to you. Please do not return the item without confirmation, as I will provide instructions and details on return postage.
Refund Policy
For purchases of original paintings, if, upon receiving the artwork, you decide you no longer want it, you may return it in its original packaging at your own expense, providing there is no damage to the artwork, I will refund you in full for the price of the painting. If the artwork has been tampered with or adjusted in any way, this will invalidate any returns.
Important Copyright Information
Artwork Copyright
I retain full copyright of all artworks I produce and reserve the right to license the artwork for purposes such as creating merchandise, producing giclée prints, or exploring other opportunities. No artwork I produce may be reproduced in any form without my explicit consent. Unauthorised reproduction or distribution of my artwork constitutes a breach of copyright law and may result in legal action.
Website Content Copyright
All content on this website is the copyright of Karen M Berisford © 2026. All rights reserved.
Sharing pages from this website is encouraged, as it helps to promote my work. You are welcome to share content with friends, family, or on social media platforms for personal or promotional purposes, provided the website is credited as the source.
However, the redistribution, reproduction, or use of any content for commercial purposes or personal gain is strictly prohibited without my express written permission. Similarly, storing or transmitting content in any other website or electronic retrieval system without consent is not permitted.